Find answers to common questions or contact our support team
Frequently Asked Questions
How do I create an account?
Click the "Sign Up" button on the homepage or login page. You can register using your email or sign up with Google for faster access.
I forgot my password. What should I do?
Click "Forgot password?" on the login page. Enter your email address and we'll send you instructions to reset your password.
How can I track my order?
Log in to your account and go to "My Orders" to see your order status and tracking information. You'll also receive email updates.
What is your return policy?
We offer a 30-day return policy for unused items in original packaging. Contact our support team to initiate a return.
What payment methods do you accept?
We accept credit/debit cards, GCash, PayMaya, bank transfers, and cash on delivery (COD) for selected areas in the Philippines.
Is my personal information secure?
Yes, we use industry-standard encryption and security measures to protect your data. We never share your information with third parties without consent.
How does the affiliate program work?
Our affiliate program allows you to earn rewards by referring customers. You'll earn points for successful referrals that can be redeemed in our rewards store.
How do I join the affiliate program?
Log in to your account and navigate to the Marketing section. You can apply to become an affiliate partner and start earning rewards.